As a baker of pies (and the occasional accidental demon baby pie), I get it – bags of flour come in paper bags that constantly shed flour with every movement, and are not even remotely sealed against air or vermin. You definitely should transfer your flour to something airtight once you get it home from the supermarket, for no other reason than to reduce the decline in quality as it oxitizes over time. They even make containers to fit standard size flour and sugar bags.
Nonetheless, it has not gone unnoticed that by modern expectations, flour (and sugar) bags suck.
“here’s your flour in the worst possible container. fuck you.”
— B. (@ArtLesb0) March 22, 2022
Well, here’s why…
Hi, my name’s David, and I’m a marketer. I wrote my Master’s of Science in Marketing thesis on just this.
1. Sensory association
There’s a reason why some bread and most chips come in crinkly packaging. The sound enhances our perception of crunch. The talk I link to below has many more examples. Similarly, a product we associate with soft should is likely to sell a little better if it comes in soft packaging. Put competitors next to each other and put one in cardboard and it won’t sell as well. It’s worth noting some people are more tactile than others. We actually measure this on a “need for touch” scale.
2. Category cues
Shoppers don’t have time to find the right product. By clustering not just in location on the shelf, but in packaging and design style, conforming to established norms means a customer can spend seconds scanning the shelf and picking the product they want and move on. The best example of this is a laundry detergent bottle. Yes, you can buck category packaging and design trends (like Pringles), but unless you pair it with an expensive promotional campaign (like Pringles) your sales will plummet. Flour was sold in paper bags a century ago, and may very well a century from now.
3. Cheap cues
You can’t get cheaper packaging than paper.It’s not just that it will drive up the price, but people associate cheap flour with cheapness. Put it in a glass jar, emboss it, and add a label on the jar with a reflective gold seal of high quality and the inconsistency will raise consumer skepticism. This is why only premium flour, wheat flour alternatives, or established brands (like Bob’s Red Mill) come in alternative packaging.
Most consumers won’t pay more for better packaging for a staple like standard flour, but will for premium wheat flour alternatives.
5. It’s not just retail flour, proving there’s a practical reason
Paper is good enough for all sorts of cheap powder or granulated products. Wholesale size bags of flour for professional bakers, sugar, cement sold in both small and large amounts, sand, and other cheap products all come in paper based bags as well. Though not the strongest material, paper packaging has a low enough failure rate for products that are cheap enough, there is no return on investment. (For higher end goods this is not the case.) This factors in both leakage and complete failure, as anyone who has ever had a bag of flour or cement split can attest to. However, it’s the supply chain that bears almost all of this cost and inconvenience.
6. You can tell if there has been water exposure
As one user on Reddit pointed out, “I can immediately tell if the sugar has been over exposed to moisture and has hardend into a clump when I pick up the bag.” Does anyone else agree? Let me know in the comments.
I could contest that the bags would be more impervious to water in non-porous packaging in the first place. For instance, some rice bags have a plastic layer beneath the cloth bags.
7. Leakage is low cost to deal with
I find crinkly bread and chip packaging loud, annoying, and annoyingly non-recyclable, but not enough to stop buying these products. Similarly, being a dry product, a small amount of flour, sugar, or cement leakage is easy to sweep up or wipe up with a wet dishcloth. Worried about needing to vacuum your car? Put the paper bag in a thin grocery plastic bag. If it was bad enough, manufacturers would stop doing it.
Essentially, stop complaining. Or as we say in Australia “take a spoonful of cement and toughen up.”
I have a 15 minute talk on just this, with examples of the above concepts, and slides you can download. Visit thedavidfrank.com/sensorymarketing
Feel free to ask questions in the comments below. I’d be happy to answer them! Or just post your best “lesser of two weevils” joke.
Becker, L., van Rompay, T. J. L., Schifferstein, H. N. J., & Galetzka, M. (2011). Tough package, strong taste: The influence of packaging design on taste impressions and product evaluations. Food Quality and Preference, 22(1), 17–23.
Celhay, F., & Trinquecoste, J. F. (2014). Package Graphic Design: Investigating the Variables that Moderate Consumer Response to Atypical Designs. Journal of Product Innovation Management, 32(6), 1014–1032.
Karana, E., Hekkert, P., & Kandachar, P. (2009). Meanings of materials through sensorial properties and manufacturing processes. Materials and Design, 30(7), 2778–2784.
Krishna, A., & Morrin, M. (2008). Does Touch Affect Taste? The Perceptual Transfer of Product Container Haptic Cues. Journal of Consumer Research, 34(6), 807–818.
Peck, J., & Childers, T. L. (2003). Individual Differences in Haptic Information Processing: The “Need for Touch” Scale. Journal of Consumer Research, 30(3), 430–442.
Spence, C., & Gallace, A. (2011). Multisensory design: Reaching out to touch the consumer. Psychology and Marketing, 28(3), 267–308.
Spence, C., & Wang, Q. (2015). Sensory expectations elicited by the sounds of opening the packaging and pouring a beverage. Flavour, 4(1), 35.
Velasco, C., Salgado-Montejo, A., Marmolejo-Ramos, F., & Spence, C. (2014). Predictive packaging design: Tasting shapes, typefaces, names, and sounds. Food Quality and Preference, 34.